Call Center Solutions
Call center solutions are tailored to fit your company’s needs.
- Interactive voice response (IVR) – Custom menus and actions a caller can choose. The IVR can give callers info such as hours of the business. The IVR can also transfer calls to the correct department or person.
- On Hold Messages – Record custom advertisements to play when a client is on hold. This helps drive additional sales and helps prevent customers from premature hanging up.
- Call Recordings – Recordings are very useful when training new employees or coaching existing employees.
- Queues – Ensure callers speak with the first available employee.
- Intelligent reports– How many calls did each employee answer? Track how long employees are truly taking for break. How long are employees on a typical call for? How long are customers holding to speak to you?These are some of the features that Huge Fiber can help you evaluating. Let Huge Fiber design the perfect solution for you! Get the most efficiency gains available to your company.You can call us at (714) 820-9007 or email us at sales@hugefiber.com to start a discussion.
benefits
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